Shipping Policy

(1-3 working days for processing)

Delivery Duration

Malaysia – Peninsular: 3-5 working days

Malaysia-East: 7-14 working days

International country: The delivery time depends on the local customs settlement of the buyer's country.


** In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by carrier arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact our Customer Service-LiveChat  to verify within 7 days of the order date.


Shipping Restrictions for Large Items

Certain restrictions prevent us from shipping certain products to all locations across the country.

  • Limits for certain items may require the buyer to provide additional information to ship the item.
  • Large and bulky items cannot be shipped to P.O. Boxes address.
  • When you buy a large item on, you can customize your shipping experience by setting your own pick-up options and choosing a pick-up date or you can arrange your own carrier (this mechanism will not have postage costs).
  • An adult signature is required for large items delivery depending on your delivery service options.


Missing/ Defective/ Incorrect Item

For missing/ damage/incorrect items, please reach our Customer Service-LiveChat 24hours from received date.


Undeliverable Packages

When the carrier returns the package as undeliverable, we will notify the buyer.

If the address error is from the buyer's side, the cost of reshipment is borne by the buyer.

A package might be returned as undeliverable for several reasons:

  • The address is incorrect. Usually, the package is kept for a period that can vary depending on the courier holding it and then returns it to us. Double check the address carefully when placing your order
  • You used a restricted address. If you send the order to a prison, correctional facility, or other similar institution, the products and/or the carrier responsible for delivery may be subject to specific restrictions.
  • The carrier attempted delivery but failed. Most of our carriers make more than one (1) attempt to deliver a package. If they find that they can't successfully deliver your package (maximum three (3) attempts), they'll return it to us.
  • If you suspect your order can't be delivered as addressed, and you haven't received confirmation of its return or refund three (3) weeks after from the estimated delivery date



International Shipping Terms & Condition

Each item in your order is sold by Karangkraf Mall Sdn Bhd or the merchant that the item is specified as sold by ("Merchant")

Those items for shipment to countries outside of the Malaysia may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

With respect to each item for which Import Fees have been calculated, you authorize Karangkraf Mall or Merchant (as applicable) to designate a carrier ("Designated Carrier") to act as your direct or indirect representative/agent with the relevant customs and tax authorities in the destination country, to clear your item, process and remit your actual Import Fees for such item.


For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements.You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from, the recipient is the importer of record and must comply with all laws and regulations of the destination country.


Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form.

Customs authorities require the value of the gift item to be stated directly on the package.


Free Shipping

Free Shipping

For order above RM150
(Peninsular Malaysia only)

Worldwide Shipping

Worldwide Shipping

Order with us with reasonable postage charge

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